FAQ

Product

What is the shawl made of?

It is a woven wool shawl with a knotted fringe at both ends.

How big is it?

About 70 × 180 cm (27.5 × 71 in), and it weighs around 400 g. That is large enough to wrap around the shoulders twice.

Which colors are available?

Cream, charcoal, soft sage, dusty rose and camel. Every color has the same weave, size and weight.

What are the small slubs in the weave?

Slubs are slight thickenings in the yarn. They appear on every piece and are part of the weave, not a defect.

How do I care for it?

Hand-wash occasionally in cold water with a gentle wool soap, press the water out without wringing, and dry it flat. Between washes, airing it out is usually enough.

Orders and payment

Which payment methods do you accept?

Payments are processed securely by Shopify Payments. The cards and wallets available to you are shown at checkout.

Is this a subscription?

No. Every purchase is a one-time payment. Nothing is charged again later.

Can I add gift wrapping?

Yes. Gift wrapping with a handwritten card ($9.99) can be added on the product page. It ships in the same parcel.

Can I change or cancel my order?

Yes, free of charge until it ships. Email us as soon as possible at contact@halvorsen-store.com.

Shipping

Where do you ship?

Within the United States only.

How much does shipping cost?

Standard shipping is free on every US order, with no minimum. Express shipping is available at checkout for $15.00.

How long does delivery take?

Orders are shipped within 1–2 business days. Standard delivery usually takes 5–9 business days after shipment. You receive a tracking number by email when your order ships. Full details are in our Shipping Policy.

Returns and refunds

Can I return my order?

Yes. You can return unused, unworn items in their original packaging within 30 days of the delivery date. Email us first and we send you the return instructions. Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong.

When will I get my refund?

Within 5 business days after we receive and inspect your return, to your original payment method. Full details are in our Refund Policy.

My item arrived damaged. What do I do?

Email us within 30 days of delivery with your order number and a photo. We send a replacement or give you a full refund.

Contact

How can I contact you?

Email contact@halvorsen-store.com, Monday to Friday, 9am–5pm CT. We usually reply within one business day.

Halvorsen is operated by TrustGlobal, LLC, 530B Harkle Rd, Santa Fe, NM 87505, United States.