Refund policy

Last updated: November 7, 2026

We want you to be happy with your Halvorsen order. If something is not right, you can return it within 30 days of the delivery date.

Return window and conditions

  • You have 30 days from the date your order is delivered to request a return.
  • Items must be unused and unworn, in the same condition you received them, with their original packaging.
  • This applies to every product sold on this store: the wool shawl, the beanie, the fingerless mitts, the shawl pin and the gift wrapping.

How to start a return

  1. Email us at contact@halvorsen-store.com with your order number and the item(s) you want to return.
  2. We reply within one business day with the return address and instructions.
  3. Send the item(s) back in their original packaging. Please do not send items back without contacting us first.

Return shipping costs

For change-of-mind returns, return shipping is paid by the customer. If the item arrived damaged, defective or is not the item you ordered, we cover the return shipping.

Refunds

Once we receive and inspect your return, we email you to confirm the refund. Approved refunds are issued to your original payment method within 5 business days. Your bank may take a few additional days to show the refund on your statement.

Standard shipping is free, so there is no shipping cost to deduct.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 30 days of delivery with your order number and a photo. We will send a replacement or give you a full refund, including any shipping you paid.

Exchanges

To exchange an item for another color, contact us. We will process the return as described above and help you place the new order.

Cancellations

You can cancel your order free of charge until it ships. Email us as soon as possible; cancelled orders are refunded in full to the original payment method.

Contact

Halvorsen is operated by TrustGlobal, LLC, 530B Harkle Rd, Santa Fe, NM 87505, United States.
Email: contact@halvorsen-store.com (Monday to Friday, 9am–5pm CT).

This policy does not limit any rights you may have under applicable consumer protection laws.